{
  "version": 3,
  "sources": ["src/app/main/components/chat/chat.service.ts"],
  "sourcesContent": ["import { Injectable } from '@angular/core';\r\nimport { HttpClient, HttpHeaders } from '@angular/common/http';\r\nimport { Observable, of, throwError } from 'rxjs';\r\nimport { tap, catchError, map } from 'rxjs/operators';\r\nimport { environment } from 'src/environments/environment';\r\nimport { AccountDetail, ChatResponse } from '../../model';\r\nimport { CacheService } from '../../service/cache.service';\r\nimport { ActivityService } from '../../service/activity.service';\r\nimport { GaFieldsObject } from 'src/app/core/model';\r\nimport { GaInfo } from 'src/app/config/ga-info.constant';\r\nimport { features } from 'src/environments/features';\r\nimport { SpinnerSettings } from 'src/app/config/spinner-settings.constant';\r\nimport { Router } from '@angular/router';\r\n\r\n@Injectable({\r\n    providedIn: 'root'\r\n})\r\nexport class ChatService {\r\n    constructor(private httpClient: HttpClient, private cache: CacheService, private activity: ActivityService, private router: Router) {\r\n        this.cache.subscribe(this.cache.items.userLinkedAccounts, res => this.setUserAccounts(res));\r\n    }\r\n\r\n    isChatLive = false;\r\n    private areAccountsEligible = false;\r\n    private accounts: AccountDetail[];\r\n    private accessToken: string;\r\n    private baseUri: string;\r\n    private popUrl: string;\r\n    private chatSessionId: string;\r\n    private masterChatSessionId;\r\n    private inContactId;\r\n    private chatApiVersion: string;\r\n    protected chatIsInitialized = false;\r\n    private chatPollingTimeout = 60;\r\n\r\n    get canShowChat(): boolean {\r\n        return this.areAccountsEligible && features.chat;\r\n    }\r\n\r\n    getToken(): Observable<any> {\r\n        const acctId = this.getCurrentAcctId();\r\n        const url = `${environment.apiEndpoint}api/chats?acctId=${acctId}`;\r\n        return this.httpClient.post(url, {}, SpinnerSettings.hideSpinner())\r\n            .pipe(tap((res: any) => {\r\n                this.accessToken = res.accessToken;\r\n                this.baseUri = res.resourceServerBaseUri.trim();\r\n                this.popUrl = res.popUrl;\r\n                this.chatSessionId = res.chatSessionId;\r\n                this.masterChatSessionId = res.chatSessionId;\r\n                this.inContactId = res.inContactId;\r\n                this.chatApiVersion = res.chatApiVersion;\r\n\r\n                this.isChatLive = true;\r\n                this.chatIsInitialized = false;\r\n\r\n                if (this.baseUri.lastIndexOf('/') === (this.baseUri.length - 1)) {\r\n                    this.baseUri = this.baseUri.slice(0, -1);\r\n                }\r\n            }))\r\n            .pipe(catchError(err => {\r\n                this.isChatLive = false;\r\n                return throwError(err);\r\n            }));\r\n    }\r\n\r\n    getChatText(): Observable<ChatResponse> {\r\n        const url = `${this.baseUri}/services/${this.chatApiVersion}/contacts/chats/${this.chatSessionId}?timeout=${this.chatPollingTimeout}`;\r\n        return this.httpClient.get(url, {headers: this.chatHeaders(false)})\r\n            .pipe(map((res: any) => {\r\n                return this.processAgentMessages(res);\r\n            }))\r\n            .pipe(catchError((err: any) => {\r\n                if (this.isChatLive && err.statusText === 'No Messages') {\r\n                    return of(new ChatResponse());\r\n                }\r\n\r\n                const fieldObject: GaFieldsObject = {\r\n                    gaEvent: '_chat_',\r\n                    eventCategory: GaInfo.event.category.chat,\r\n                    eventAction: 'Chat Error',\r\n                    eventLabel: JSON.stringify(err)\r\n                };\r\n\r\n                this.activity.sendEvent(fieldObject);\r\n\r\n                this.endChatSession();\r\n                return of({ messageType: 'Timeout', messages: ['Due to inactivity, we are ending this chat']} as ChatResponse);\r\n            }));\r\n    }\r\n\r\n    sendSingleChatMessage(message: string): Observable<any> {\r\n        if (!this.chatIsInitialized) {\r\n            this.chatIsInitialized = true;\r\n\r\n            // Send URL to agent\r\n            this.sendSingleChatMessage(this.popUrl);\r\n        }\r\n\r\n        const request = {\r\n            'label': 'RCP Chat',\r\n            'message': message\r\n        };\r\n\r\n        const url = `${this.baseUri}/services/${this.chatApiVersion}/contacts/chats/${this.chatSessionId}/send-text`;\r\n\r\n        return this.httpClient.post(url, JSON.stringify(request), { headers: this.chatHeaders(true) })\r\n            .pipe(catchError(err => of(err.statusText)));\r\n    }\r\n\r\n    endChatSession() {\r\n        this.isChatLive = false;\r\n        this.chatIsInitialized = false;\r\n        if (this.masterChatSessionId) {\r\n            const url = `${this.baseUri}/services/${this.chatApiVersion}/contacts/chats/${this.masterChatSessionId}`;\r\n            this.httpClient.delete(url, { headers: this.chatHeaders(false) }).subscribe();\r\n        }\r\n        this.masterChatSessionId = null;\r\n    }\r\n\r\n    redact(str: string): string {\r\n        if (!str) {\r\n            return str;\r\n        }\r\n        return str.replace(/[0-9]/g, '*').replace(/[^\\s]+\\@[^\\s]+\\.[^\\s]+/g, '*@*.*');\r\n    }\r\n\r\n    protected processAgentMessages(res: any): ChatResponse {\r\n        // If chat has ended then exit\r\n        if (!this.isChatLive || res === 'Session Ended') {\r\n            this.isChatLive = false;\r\n            return { messageType: 'Agent End Chat Session', messages: ['Chat Session Has Ended'] } as ChatResponse;\r\n        }\r\n\r\n        const noMessages = new ChatResponse();\r\n        // if nothing returned in response and chat is live then exit\r\n        if (!res) {\r\n            return noMessages;\r\n        }\r\n\r\n        // update the temporary chatSessionId from response\r\n        this.chatSessionId = res.chatSession;\r\n\r\n        // begin parsing the message response\r\n        const response = { messages: []} as ChatResponse;\r\n        for (const msg of res.messages) {\r\n            let partyTypeValue = 'System';\r\n            let message = '';\r\n            if (!msg.Text) {\r\n                message = msg.Status;\r\n                // this is a system response and should be ignored\r\n                if (message === 'Active' && this.isChatLive) {\r\n                    return noMessages;\r\n                }\r\n            } else {\r\n                // System only message.  Do not show to client.\r\n                if (msg.Text.indexOf(this.inContactId) > -1) {\r\n                    return noMessages;\r\n                }\r\n\r\n                message = '\\n' + msg.Text;\r\n                partyTypeValue = msg.PartyTypeValue;\r\n            }\r\n\r\n            if (message === 'No Message' || message === 'Waiting') {\r\n                continue;\r\n            }\r\n\r\n            if (partyTypeValue === 'System' || partyTypeValue === 'Agent') {\r\n                response.messageType = 'Agent Message';\r\n\r\n                if (message.indexOf('Due to inactivity, we are ending this chat') > -1) {\r\n                    response.messageType = 'Timeout';\r\n                    this.isChatLive = false;\r\n                }\r\n                if (message.indexOf('ChatSessionEnded') > -1) {\r\n                    message = 'Chat Session Has Ended';\r\n                    response.messageType = 'Agent End Chat Session';\r\n                    this.isChatLive = false;\r\n                }\r\n                if (message.indexOf('AgentLeftChat') > -1) {\r\n                    message = 'Hold while we transfer you to another agent for assistance.';\r\n                    response.messageType = 'Agent Transfer';\r\n                }\r\n\r\n                response.messages.push(message);\r\n            }\r\n        }\r\n\r\n        return response;\r\n    }\r\n\r\n    protected setUserAccounts(accounts: AccountDetail[]) {\r\n        this.accounts = accounts;\r\n        if (!accounts || accounts.length === 0 || window.location.search.includes('chat=off')) {\r\n            this.areAccountsEligible = false;\r\n            return;\r\n        }\r\n\r\n        if (!!accounts.find(x => !x.eligibility.viewAccountDetails) && environment.name !== 'local') {\r\n            this.areAccountsEligible = false;\r\n            return;\r\n        }\r\n\r\n        const url = `${environment.apiEndpoint}api/user-accounts-chat-status`;\r\n        this.httpClient.get(url, SpinnerSettings.hideSpinner()).subscribe(\r\n            (res: any) => {\r\n                this.areAccountsEligible = res.isChatEligible;\r\n\r\n                if (res.isChatEligible) {\r\n                    const fieldObject: GaFieldsObject = {\r\n                        gaEvent: '_chat_',\r\n                        eventCategory: GaInfo.event.category.chat,\r\n                        eventAction: 'Chat Eligible'\r\n                    };\r\n\r\n                    this.activity.sendEvent(fieldObject);\r\n                }\r\n            },\r\n            err => this.areAccountsEligible = false\r\n        );\r\n    }\r\n\r\n    private getCurrentAcctId() {\r\n        const accountContext = this.cache.get(this.cache.items.accountContext);\r\n        if (accountContext && !this.router.url.includes('summary')) {\r\n            return (<AccountDetail>accountContext).acctId;\r\n        }\r\n\r\n        return (this.accounts || []).find(x => x.isDefault)?.acctId || (this.accounts || [])[0].acctId;\r\n    }\r\n\r\n    private chatHeaders(isJson: boolean) {\r\n        return new HttpHeaders({\r\n            'Authorization': `bearer ${this.accessToken}`,\r\n            'content-Type': isJson ? 'application/json' : 'application/x-www-form-urlencoded'\r\n        });\r\n    }\r\n}\r\n"],
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  "names": ["ChatService", "constructor", "httpClient", "cache", "activity", "router", "isChatLive", "areAccountsEligible", "chatIsInitialized", "chatPollingTimeout", "subscribe", "items", "userLinkedAccounts", "res", "setUserAccounts", "canShowChat", "features", "chat", "getToken", "acctId", "getCurrentAcctId", "url", "environment", "apiEndpoint", "post", "SpinnerSettings", "hideSpinner", "pipe", "tap", "accessToken", "baseUri", "resourceServerBaseUri", "trim", "popUrl", "chatSessionId", "masterChatSessionId", "inContactId", "chatApiVersion", "lastIndexOf", "length", "slice", "catchError", "err", "throwError", "getChatText", "get", "headers", "chatHeaders", "map", "processAgentMessages", "statusText", "of", "ChatResponse", "fieldObject", "gaEvent", "eventCategory", "GaInfo", "event", "category", "eventAction", "eventLabel", "JSON", "stringify", "sendEvent", "endChatSession", "messageType", "messages", "sendSingleChatMessage", "message", "request", "delete", "redact", "str", "replace", "noMessages", "chatSession", "response", "msg", "partyTypeValue", "Text", "indexOf", "PartyTypeValue", "Status", "push", "accounts", "window", "location", "search", "includes", "find", "x", "eligibility", "viewAccountDetails", "name", "isChatEligible", "_a", "accountContext", "isDefault", "isJson", "HttpHeaders", "\u0275\u0275inject", "HttpClient", "CacheService", "ActivityService", "Router", "factory", "\u0275fac", "providedIn", "_ChatService"]
}